Inactivity fees
 

This FAQ contains the following information:

What is an inactivity fee?

In the event there are no open trades in your account for a period of at least 24 months (12 months in the United States), a monthly fee of 10 units of the currency in which your account is denominated will be withdrawn (with the exception of accounts denominated in JPY and HKD, which will be charged 1000 JPY and 75 HKD respectively).

For example: if your account is in SGD you will be charged 10 SGD, if your account is in USD you will be charged 10 USD, etc.

How long will I be charged?

Your account will be charged until one of the following conditions are met:

  • • You close your account
  • • You resume trading in your account
  • • The balance of the account is reduced to zero. (An inactive account will not incur a negative balance.)
If I never funded my account, will I be charged an inactivity fee?

No, an account that has not been funded, will not incur a negative balance.

Do I need to trade in each one of my sub-accounts?

No, the inactivity fee is being applied at the user level meaning if you trade in your primary account or any of your sub-accounts you will NOT be charged. Also, the fee will only be taken from one sub-account each month, so you will not be charged multiple fees in any one month.

If I resume trading in my account, will I be credited any inactivity fees?

If you have resumed trading after inactivity fees have been withdrawn, you can request a rebate up to 3 months worth of the inactivity fees based on how many months you have been charged. If you would like to deposit funds into your account and continue to trade, please refer to our  'How to fund your account' FAQ.

What if I forget or can't find my username or password?

If you should happen to lose your password, you can have a password reset email sent to you by entering your username into the appropriate form below:

If you are signing into an fxTrade Practice account, be sure to click on the 'fxTrade Practice' tab above the username field before signing in.

Be sure that you are entering your username and password correctly. Both are case-sensitive. Also, keep in mind that live and demo account information is not linked and may be different.

If you are still unable to sign in, please click on 'Forgot your password?' just above the password entry field to reset your password. If you are unable to reset your password, or it is still not working, please let us know as we can provide further assistance.

Get more help