Withdraw funds support page

This FAQ is to provide support and answers to commonly asked questions regarding withdrawing funds from your OANDA account. Below are the topics that are covered in this FAQ:

1. How can I withdraw funds from my OANDA account?
2. Why have I encountered an issue with my withdrawal?
3. Why have I not received my funds?
4. What is the maximum limit amount I can withdraw back to my card?
5. How can I verify my receiving bank account?


1. How can I withdraw funds from my OANDA account?

To withdraw your funds, please log in to your OANDA account and select the ‘Manage Funds’ tab, once in the system (My Funds) you can perform deposits, withdrawals and transfer funds between your OANDA sub-accounts. Funds must be returned to the original source in the following order, Card > PayPal > Wire or Internet Bank transfer. Please note: This depends on the available methods for your specific OANDA account.

For clients contracted with OANDA Australia, you are able to request a withdrawal to any verified bank account. 


2. Why have I encountered an issue with my withdrawal?

The most common reasons for a withdrawal being unsuccessful are:

2.1 You have requested a withdrawal to a different source than was used to deposit.

We return all funds to source. If for instance, you deposited using a credit card, you would need to withdraw those funds to that same card.

If the payment method that you used to fund your account no longer exists (e.g. an old bank account is closed), then we may let you withdraw your funds using another method. In this instance, we require documentation verifying that the payment method is no longer operational from your provider. For more information and assistance, email frontdesk@oanda.com. Please note that card withdrawals take between one to six business days.

For clients contracted with OANDA Australia, you are able to request a withdrawal to any verified bank account. 

2.2 We are unable to verify the source of your funds

If you are struggling to withdraw it is likely because we haven’t been able to verify the source of your funds, which is required under anti-money laundering (AML) regulations. For specifics, email us at frontdesk@oanda.com.
 
2.3 You did not have enough margin available to cover the withdrawal amount requested

Your margin available needs to have enough funds to cover a withdrawal amount requested.

3. Why have I not received my funds?

Generally, bank withdrawals should be with you within one to three business days for local transfers. International transfers can take up to 5 business days to arrive.

If you are withdrawing funds to your card, it will take your card issuer one to six business days to credit this back to your account.

4. What is the maximum limit amount I can withdraw back to my card?

You can return 100% of your original deposit back to your card.

5. How can I verify my receiving bank account?

If we ask you to verify your receiving bank account, please provide us with a scan, screenshot or photo of your bank statement, clearly showing:

1. Your full name
2. The bank account number
3. The bank’s logo or emblem
4. For clients contracted with OANDA Europe Limited and OANDA Australia, your statement will need to include your current address.

Once your receiving account has been verified, you won’t need to verify it again.

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